Default welcome msg!

FAQ Databases

What microchip database do petDetect use?

petDetect microchips are registered onto the Petlog database, they are maintained in the UK by The Kennel Club and are by far the biggest. Petlog operate 24/7, are based in Aylesbury and are Founding members of the of the European Pet Network, which means that if you lose your pet in Mainland Europe you still have a very good chance of being reunited with it. Petlog also run and promote National Microchipping Month every June.

Over 7 million pet owners trust Petlog to help reunite them with their lost pets. If your pet ever goes missing, Petlog gives you the best chance of finding them. Petlog can provide extensive advice and support when pets are either lost or found.

With the introduction of the compulsory microchipping legislation for dogs in England, all databases which hold pet and owner details for dogs must also now be DEFRA compliant. Petlog are a compliant database for this purpose and are also fully ISO 9001/2 compliant.

Petlog also defers income for ten years to ensure the secure delivery of a lifetime service.

For more information please visit our Petlog page.

So do petDetect store any owner or pet details at all?

No, we at petDetect are a microchip supplier. We have records of which microchips have been allocated to a particular implanter, but all enquiries about pet and owner details, as well as requests to change these details should be made to Petlog directly.

Are there databases other than Petlog?

In the UK there are several microchip databases. Among them Petlog, Anibase, AVID petTRAC, Pet Protect, SmartTrac and Pet Identity UK.

With the introduction of the compulsory microchipping for dogs in England, DEFRA have now requested that all databases operating within England must communicate with eachother to ensure pet and owner details can be traced. This means that even if the microchip isn't stored with one particular database, a search can be performed using the microchip number and the database that does hold the pet and owner details can be located. This is likely to be the case for Wales and Scotland also.

Help! I am an implanter and I have forgotten my log-in details to register pets online.

We do not hold any implanter usernames and passwords for this service. You will need to contact Petlog directly for these details to be retrieved. Before they can assist you, they will ask for your 5-digit implanter PIN code for security purposes. This can be found on your training certificate, or if you are unsure what your code is you can contact us on 01962 813 554.

I am an implanter - how do I register pet and owner details online with Petlog?

Firstly, if you do not already have an authorised Petlog account, you will need to apply for one by filling in this form.

Once your account has been set-up, you can use this to log-in online to process registrations. 

In order for you to keep records of your online registrations, a copy of the online 'jotter' form can be downloaded here, or alternatively, at the end of completing a registration on the Petlog website, there is an option to download the registration information.

What is the fee for life-long registration onto Petlog?

The fee for basic Petlog registration is generally part of the price of the microchip. Depending on how the implanter registers the pet onto the Petlog database they pay as little as £1.25 (+ VAT) per pet for life-long registration. There are no extra fees payable on top of this unless a change of keeper details or keepership is required.

Are there any further charges for my pet to remain on the Petlog database?

No! Once your pet is registered with Petlog, there are no further fees to pay - unless you need to amend your details - see above. Amendments to the Petlog database (such as moving address or changes to keepership) on the ‘basic’ service will incur a fee, you can either choose to pay to make each change as required, or, for a one off payment pet owners can upgrade to the Petlog Premium service. Once upgraded, changes to keepership details, amongst many other benefits, are free of charge for the lifetime of the animal whilst it is in your care. 

What is Petlog Premium?

Petlog Premium is an upgrade service - if you have upgraded to Petlog Premium then you will be entitled to a whole host of benefits including: 30-mile radius alert of where your pet went missing, download of lost pet posters, addition of 2nd carer/holiday information, collar tags, SMS text direct to database if your pet goes missing and much more. For more information visit Petlog's website.

I have lost my pet – what should I do?

Firstly, contact Petlog as soon as possible on 01296 336 579 to report this. Petlog have a very useful checklist for owners to follow on their website.

If you suspect that your pet has been stolen, inform the police as soon as possible.

I have found a stray pet – what should I do?

The pet should be taken to your local vet practice, rescue, or to anyone who owners a microchip scanner to find out if the pet is microchipped. If one is present, then the microchip database can be contacted to find out owner details so the pet can be returned safely. 

Petlog also have a very useful checklist for finders of a lost pet to follow on their website.