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FAQ Databases

Are there databases other than Petlog?

In the UK, as of January 2015 there are seven microchip databases.

Petlog is the one we use, they are maintained in the UK by The Kennel Club and are by far the biggest. Petlog operate 24/7, are based in Aylesbury and are Founding members of the of the European Pet Network, which means that if you lose your pet in mainland Europe you still have a very good chance of being reunited with it. Petlog also run and promote National Microchipping Month every June.

With the introduction of the compulsory microchipping legislation for dogs in England, all databases which hold pet and owner details for dogs must also now be DEFRA compliant. Petlog are a compliant database for this purpose and are fully ISO 9001/2 compliant.

Petlog also defers income for ten years to ensure the secure delivery of a lifetime service.

What is the fee for life-long registration onto Petlog?

The fee for basic Petlog registration is generally part of the price of the microchip. Depending on how the Implanter registers the pet onto the Petlog database they pay as little as £1.25 (+ VAT) per pet for life-long registration. There are no extra fees payable ontop of this unless a change of keeper details or keepership is required.

Are there any further charges for my pet to remain on the Petlog database?

No! Once your pet is registered with Petlog, there are no further fees to pay - UNLESS you need to amend your details - see above. Amendments to the Petlog database (such as moving address or changes to keepership) on the ‘basic’ service will incur a fee, however this is a one off payment that upgrades you to the Petlog Premium service. Once upgraded, changes to keepership details, amongst other benefits, are free of charge for the lifetime of the animal whilst it is in your care. 

What is Petlog Premium?

Petlog Premium is a Lost and Found service. If you have upgraded to Petlog Premium then you will be entitled to a whole host of benefits including: 30-mile radius alert of where your pet went missing, download of lost pet posters, addition of 2nd carer/holiday information, collar tags, SMS text direct to database if your pet goes missing and much more. For more information visit Petlog's website.

I have lost my pet – what should I do?

Contact Petlog asap 01296 336 579 and let them know. They will flag your pet's record with a missing marker and advise you on what else you can do to help find your pet.

Be aware that at this stressful time, you can become vulnerable to scams, in which certain organisations and supposedly helpful sites attempt to sign you up for insurance, products, DNA profiling etc. One such company, now defunct, was The Missing Pets Bureau. By all means donate if you feel you have received good, honest service as these sites are normally registered charities and rely on donations - but do not pay any money for promises of help or services you don't need. Call Petlog on 01296 336 579 - if your chip is registered with them they will advise you and there's no charge.

I have found a stray pet – what should I do?

Firstly, thank you for taking him or her in - your action could save a lot of heart-ache. You should take the pet to a local veterinary centre or rescue or anyone who owns a microchip scanner. Ask them to scan the animal to see if it has been microchipped. If they are a veterinary centre/dogwarden/welfare centre they will probably contact Petlog for you, if not note down the number carefully and contact Petlog on 01296 336 579, they will assist in getting the pet home safely. Other genuine sites are www.dogtheftaction.com www.PetSearch.com and www.doglost.co.uk There may be others of course.

And thank you again - it's good to know people care - you will get your reward in good Karma...