FAQ for Implanters
What protocol are petDetect Trovan microchips?
The standard ISO microchip is 15-digits long. The first three numbers denote the manufacturer – our Trovan number is 956. There are then a series of noughts and then 6, 7 or 8 digits. Trovan microchips are ‘read-only’ and are laser programmed so they cannot be re-programmed. The protocol is FDX-B. The older protocol is FDX-A which can be seen in older or imported animals. FDX-A is a looser definition and applies to Destron FECAVA microchips which may still exist in older animals. AVID Encrypted and Trovan Unique do not comply to either the FDX-A or FDX-B protocols, they work from a different frequency, and may be encrypted, meaning they can only be scanned by a specific scanner, or a universal scanner. Some pets in America and parts of Australia may have these microchips implanted.
Can the petDetect Trovan microchips be used for the Pet Passport Scheme?
Yes, they are perfect for the Pet Passport. Any ISO compliant scanner or universal scanner can read them.
Can petDetect Trovan microchips be used in dogs for the purposes of the compulsory microchipping legislation?
Yes, they are compliant with the compulsory microchipping legislation for dogs.
Are your microchips guaranteed?
Yes, of course. In fact, all of our equipment is guaranteed against manufacturing faults. Most of what we sell is made in the UK or in Europe.
Why should I use petDetect Trovan microchips?
There are now lots of different manufactuers and suppliers of microchips in the UK. However, it is important to note that although they must all comply with the ISO standards, this is not a mark of build or material quality, or even code uniqueness. These remain the responsibility of the manufacturer, and therefore the quality and reliability of the microchips available to implanters can vary greatly.
Trovan have been manufacturing microchips since the 1980s and hold a number of patents for their technologies. Trovan microchips are used worldwide in zoos and wildlife projects due to their proven reliability, especially important when used in long-lived species.
For more information visit our page about the Trovan difference.
Alongside the quality and reliability of the Trovan microchip, petDetect offer registration with Petlog. Petlog are the largest database in the UK, are managed by the Kennel Club, and are part of a European network of databases so pets can be tracked across Europe. They strive for excellence within the industry, and have lobbied for many changes. They also set up and run National Microchipping Month every June.
For more information see our FAQ Databases page.
Do you sell the 8mm mini microchip?
Yes, the mini microchip is 8mm long. Implanters can choose to continue using the regular 12mm microchip (the regular microchip has been implanted into millions of animals - super large and also super tiny) or to change over to the mini microchip. Using either one, you can have confidence that any ISO or universal scanner, provided it is functioning properly, can read them without any problem.
Note: There is a VERY small difference in the read-range between the two chip sizes - however we think it still prudent to use the regular 12mm microchip if you are implanting microchips into pets that have really high tufted or thick fur such as the St Bernard, Old English Sheep Dog, Japanese Spitz, Samoyed etc. For more information please see What size microchip should I use?
VERY IMPORTANT - Only use the mini microchip with the mini implant gun or syringe - do not use with the regular gun or syringe because the mini microchip has a slimmer and shorter needle.
Scanning techniques have always been incredibly important. Remember to hold the reading ‘hot-spot’ on the scanner so that is touches the fur and scan SLOWLY.
Do you use the Petlog database?
Yes! We only recommend the Petlog database. Petlog is based in the UK and operates 365 days per year, is the largest in the UK and operated by The Kennel Club, pets are registered for life and their 24/7 telephone number is 01296 336 579. They are a 'not for profit' organisation. They also defer some of the fees they receive to maintain the database for years to come. Why even consider the others?
What registration options are there for Petlog?
Registration of animals with Petlog can either be completed online, or via filling in a paper form which can be posted to them. All microchips sold by petDetect come with basic lifetime registration onto the Petlog database unless they are intended for use in zoos or wildlife. Online registration is the recommended method. Once you have been setup with an authorised online account with Petlog it is a very easy process. Paper records can still be kept by using our online ‘jotter’ forms available on our downloads page. Microchips sold with paper registration are supplied with Petlog forms that can be filled in and posted to Petlog to process registrations.
Help! I am an implanter and I have forgotten my log-in details to register pets online.
We do not hold any implanter usernames and passwords for this service. You will need to contact Petlog directly for these details to be retrieved. Before they can assist you, they will ask for your 5-digit implanter PIN code for security purposes, this can be found on your training certificate, or if you are unsure what your code is you can contact us on 01962 813 554.
I am an implanter - how do I register pet and owner details online with Petlog?
Firstly, if you do not already have an authorised Petlog account, you will need to apply for one by filling in this form.
Once your account has been set-up, you can use this to log-in online to process registrations.
In order for you to keep records of your online registrations, a copy of the online 'jotter' form can be downloaded here.
What is the ‘backtrack’ system?
When microchips are sold to an Implanter, we keep details of when and where every microchip we sell has been sent. This information is also sent to Petlog which means that, if necessary, pets can even be traced before Petlog receives registration details or in cases where registration wasn’t successfully carried out. In a case where a registration has not been processed, Petlog will be able to retrieve information on the implanter the microchip was allocated to. Keeper details can then be obtained via the records that each implanter must keep for each microchip they insert.
Do I need to keep records of all implantations that I carry out?
Yes, this is extremely important. The backtrack system is in place to ensure that if required we can identify when, where and what microchip was implanted into an individual animal, as well as what keeper and animal details were originally registered alongside that microchip on the Petlog database. This information may be required for example in cases where registration wasn’t completed successfully, or incorrect contact details were registered and are needed to help reunite an animal with it’s owner.
Can anyone buy your microchips?
Veterinary surgeons and veterinary practices wishing to place an order must provide a valid vet PIN code when placing an order.
If you are a lay implanter you must have been appropriately trained - including under requirements for any legislation that has been passed in your country, and have an implanter PIN code, then you can purchase our microchips. People who have been trained after 24th February 2015 in England and are wishing to implant dogs will have had to attend a Secretary of State approved training course. If you do not have an implanter code you are not permitted to purchase microchips from us. This is part of the UK Code of Practice within the industry that we abide by as members of the Microchip Trade Association.
What is the minimum number of chips I can buy?
Chips are sold in boxes of 10. Remember you get a significant saving when you register the animals onto the Petlog database online. Once you have been setup with an authorised online account with Petlog it is a very easy process, and we recommend this method of registration. Paper records can still be kept by using our online ‘jotter’ forms available on the downloads page.
We wish to change over to your microchips - what do we have to do?
If you are a veterinary surgeon or a veterinary practice, all we require is your vet PIN code at the time of placing your first order with us.
If you are a Registered Veterinary Nurse microchipping outside of a practice setting, and you haven't already been allocated an individual PIN code, then we will need a statement on practice headed paper signed by a veterinary surgeon to confirm that you have received appropriate training on implanting microchips.
If you are a lay implanter, we require your implanter PIN code and a copy of your training certificate at the time of your first order. We will also need to contact your original training provider to verify your training. We only sell microchips to trained implanters. If your training took place after 24th February 2015, and you are wishing to implant dogs in England, we will need to verify that you attended a training course that has been approved by the Secretary of State.
Once your training has been verified, you can then order microchips and equipment via our website or by phone.
We use another brand of microchips - can we use the 'petDetect' Petlog paper registration forms?
No. Please contact the supplier of your microchips.
I am an Implanter and my address/contact details have changed - whom do I need to inform?
We need to be contacted by phone or email to ensure we keep your delivery address and contact details up to date when processing your orders. We will then notify Petlog of these changes as well so they can update their records. This is also extremely important incase petDetect or Petlog need to contact you for backtrack purposes.
What happens if I misfire a chip?
We understand how frustrating misfires can be, do give us a call and we can advise you accordingly about remedying this. Many misfires occur because the wrong size implanter tool was used with the wrong size microchip, either another manufacturers implanter or a regular implaner for mini microchips and vice versa. Please click here for more information.
Alternatively misfires also commonly occur because the trigger of the implant gun was depressed too early, too late, or the Implanter failed to depress the trigger fully. With some implanters we see them wrapping fingers around the 'trigger' on the implant gun as they push, if they encounter thick skin or resistance or movement then this often results in them squeezing the trigger and misfiring. If this is happening, then we recommend switching to the syringe type implanter - most vets prefer these.
What is the Chip Fairy?
The Chip Fairy was a microchip replacement service for misfired microchips that was offered by The Pet Chip Company Ltd who traded as pet-detect. The vast majority of misfires occur due to incorrect implantation technique and whilst the odd misfire may occur, if you are misfiring on a regular basis we recommend contacting us on 01962 813 554 so we can discuss remedying this.
Please note that from 1st May 2015 this service is no longer offered by petDetect.
My Sharps Box is full - how do I dispose of it legally?
By law a sharps box must be incinerated. You are unable to do this, so please make enquiries with your local council to ask if they offer a sharps drop-off or pick-up service. Alternatively, you can ask any company or clinic that are dealing with needles if they can take yours for disposal. They may ask for a small fee to do this. You can buy a replacement sharps box from a chemist or alternatively we can supply them to you.
A microchip that I implanted is now not scanning - what do I do?
True mechanical failure of microchips is very rare, many cases of microchips failing to scan are due to scanner errors or incorrect scanning technique. Other possible causes are that the microchip wasn’t successfully implanted in the first instance, or the microchip migrated and was expulsed from the body soon after implantation.
Firstly, ensure that the animal is scanned thoroughly, with two different scanners preferably. For more information on proper scanning technique please click here. If a microchip is still not found and the implantation has only just taken place, scan the floor and table where the implantation took place, and the microchip needle, as the microchip may be found there.
If not found then please contact us on 01962 813 554 for further advice before inserting another microchip. The only way to distinguish whether a microchip has failed or has been expelled from the body is to radiograph or ultrasound the implant area.
Remember that adverse events relating to microchips implanted in dogs in England must now be reported to the VMD, see our FAQs- Adverse Events page for more information.
What do I need to do as an Implanter for the new compulsory microchipping legislation for dogs in England?
Please see our FAQs- Compulsory Microchipping page for all the information you will need as an Implanter.