FAQ for Implanters
What protocol are petDetect Trovan microchips?
The standard ISO microchip is 15-digits long. The first three numbers denote the manufacturer – our Trovan number is 956. There are then a series of noughts and then 6, 7 or 8 digits. Trovan microchips are ‘read-only’ and are laser programmed so they cannot be re-programmed. The protocol is FDX-B. The older protocol is FDX-A which can be seen in older or imported animals. FDX-A is a looser definition and AVID Encrypted and Trovan Unique are usually included along with the older Destron chips.
Can the petDetect Trovan microchips be used for the Pet Passport Scheme?
Yes, they are perfect for the Pet Passport. Any ISO standard scanner can read them.
Can petDetect Trovan microchips be used in dogs for the purposes of the compulsory microchipping legislation?
Yes, they are compliant with the compulsory microchipping legislation for dogs.
Are your microchips guaranteed?
Yes, of course. In fact, all of our equipment is guaranteed against manufacturing faults. Most of what we sell is made in the UK or in Europe.
Why should I use petDetect Trovan microchips?
Trovan have been manufacturing microchips since the 1980s and hold a number of patents for their technologies. Trovan microchips are used worldwide in zoos and wildlife projects due to their proven reliability, especially important when used in long-lived species.
For more information visit our page about the Trovan difference.
In the UK all Trovan microchips are sold with lifelong basic Petlog registration. Petlog are the largest database in the UK, are managed by the Kennel Club, and are part of a European network of databases so pets can be tracked across Europe.
For more information see our FAQ Databases page.
Do you sell the 8mm mini microchip?
Yes, the mini microchip is 8mm long. Implanters can choose to continue using the regular 12mm microchip (the regular chip has been implanted into millions of animals - super large and also super tiny) or to change over to the mini microchip. Using either one, you can have confidence that any ISO scanner, provided it is functioning properly, can read them without any problem.
Note: There is a VERY small difference in the read-range between the two chip sizes - however we think it still prudent to use the regular 12mm microchip if you are implanting microchips into pets that have really high tufted or thick fur such as the St Bernard, Old English Sheep Dog, Japanese Spitz, Samoyed etc or in very large breed thick-set dogs like Great Danes or some breeds of Mastiff. For more information please see What size microchip should I use?
VERY IMPORTANT - Only use the mini microchip with the mini implant gun or syringe - do not use with the regular gun or syringe because the mini microchip has a slimmer and shorter needle.
Scanning techniques have always been incredibly important. Remember to hold the reading ‘hot-spot’ on the scanner so that is touches the fur and scan SLOWLY - always have a fresh spare Alkaline battery to hand - never use Zinc batteries.
Do you use the Petlog database?
Yes! We only recommend the Petlog database. Petlog is based in the UK and operates 365 days per year, is the largest in the UK and operated by The Kennel Club, pets are registered for life and their 24/7 telephone number is 01296 336 579. They are a 'not for profit' organisation. They also defer some of the fees they receive to maintain the database for years to come. Why even consider the others?
What registration options are there for Petlog?
Registration of animals with Petlog can either be completed online, or via filling in a paper form which can be posted to them. All microchips sold by petDetect come with basic lifetime registration onto the Petlog database unless they are intended for use in zoos or wildlife. Online registration is the recommended method. Once you have been setup with an authorised online account with Petlog it is a very easy process. Paper records can still be kept by using our online ‘jotter’ forms available on our downloads page. Microchips sold with paper registration are supplied with Petlog forms that can be filled in and posted to Petlog to process registrations.
Help! I am an implanter and I have forgotten my log-in details to register pets online.
We do not hold any implanter usernames and passwords for this service. You will need to contact Petlog directly for these details to be retrieved. Before they can assist you, they will ask for your 5-digit implanter PIN code for security purposes, this can be found on your training certificate, or if you are unsure what your code is you can contact us on 01962 813 554.
I am an implanter - how do I register pet and owner details online with Petlog?
Firstly, if you do not already have an authorised Petlog account, you will need to apply for one by filling in this form.
Once your account has been set-up, you can use this to log-in online to process registrations.
In order for you to keep records of your online registrations, a copy of the online 'jotter' form can be downloaded here.
What is the ‘backtrack’ system?
When microchips are sold to an Implanter, we keep details of when and where every microchip we sell has been sent. This information is also sent to Petlog which means that, if necessary, pets can even be traced before Petlog receives registration details or in cases where registration wasn’t successfully carried out.
Do I need to keep records of all implantations that I carry out?
Yes, this is extremely important. The backtrack system is in place to ensure that if required we can identify when, where and what microchip was implanted into an individual animal, as well as what keeper and animal details were originally registered alongside that microchip on the Petlog database. This information may be required for example in cases where registration wasn’t completed successfully, or incorrect contact details were registered and are needed to help reunite an animal with it’s owner.
Can anyone buy your microchips?
If you have been ‘appropriately trained’ - as per the statement of the RCVS and have an implanter pin code or are a veterinary surgeon, you can purchase our microchips. People who have been trained after 24th February 2015 and are wishing to implant dogs will have had to attend a Secretary of State approved training course. If you do not have an implanter code you are not permitted to purchase microchips from us. This is part of the UK Code of Practice within the industry that we abide by as members of the Microchip Trade Association.
What is the minimum number of chips I can buy?
Chips are sold in boxes of 10. Remember you get a significant saving when you register the animals onto the Petlog database online. Once you have been setup with an authorised online account with Petlog it is a very easy process, and we recommend this method of registration. Paper records can still be kept by using our online ‘jotter’ forms available on the downloads page.
We wish to change over to your microchips - what do we have to do?
We require your implanter pin code that was issued to you at your time of training and a copy of your training certificate. We only sell microchips to trained implanters. If your training took place after 24th February 2015, and you are wishing to implant dogs, we will need to verify that you attended a training course that has been approved by the Secretary of State.
Once your training has been verified, you can then order microchips and equipment via our website or by phone.
We use another brand of microchips - can we use the 'petDetect' Petlog paper registration forms?
No. Please contact the supplier of your microchips.
I am an Implanter and my address/contact details have changed - whom do I need to inform?
We need to be contacted by phone or email to ensure we keep your delivery address and contact details up to date when processing your orders. We will then notify Petlog of these changes as well so they can update their records.
What happens if I misfire a chip?
We understand how frustrating misfires can be, and they do happen to all of us from time to time. Do give us a call and we can advise you accordingly about remedying this. Many misfires occur because the wrong size implanter tool was used with the wrong size microchip, either another manufacturers gun or a regular gun for mini microchips or vice versa. Please click here for more information.
Alternatively misfires also commonly occur because the trigger of the implant gun was depressed too early, too late, or the Implanter failed to depress the trigger fully. With some implanters we see them wrapping fingers around the 'trigger' as they push, if they encounter thick skin or resistance or movement then this often results in them squeezing the trigger and misfiring. If this is happening, then we recommend switching to the syringe type implanter - most vets prefer these.
What is the Chip Fairy?
The Chip Fairy was a microchip replacement service for misfired microchips that was run by The Pet Chip Company Ltd who traded as pet-detect. The vast majority of misfires occur due to incorrect implantation technique and whilst the odd misfire is understandable for any implanter, if you are misfiring on a regular basis we recommend contacting us on 01962 813 554.
Please note that from 1st May 2015 this service is no longer offered due to abuse by repeat offenders.
My Sharps Box is full - how do I dispose of it legally?
By law a sharps box must be incinerated. You are unable to do this, so please make enquiries with your local council to ask if they offer a sharps drop-off or pick-up service. Alternatively, you can ask any company or clinic that are dealing with needles if they can take yours for disposal. They may ask for a small fee to do this. You can buy a replacement sharps box from a chemist or alternatively we can supply them to you.
A microchip that I implanted is now not scanning- what do I do?
True mechanical failure of microchips is very rare, many cases of microchips failing to scan are due to scanner errors or incorrect scanning technique. Other possible causes are that the microchip wasn’t successfully implanted in the first instance, or the microchip migrated and was expulsed from the body soon after implantation.
Firstly, ensure that the animal is scanned thoroughly, with two different scanners preferably. For more information on proper scanning technique please click here. If a microchip is still not found and the implantation has only just taken place, scan the floor and table where the implantation took place, and the microchip needle, as the microchip may be found there.
If not found then please contact us on 01962 813 554 for further advice before inserting another microchip. The only way to currently distinguish true failure from a microchip that has been expelled from the body is to radiograph or ultrasound the normal implant area.
Remember that adverse events including microchip failures in dogs must now be reported to the VMD, see our FAQs- Adverse Events page for more information.
What do I need to do as an Implanter for the new compulsory microchipping legislation for dogs in England?
Please see our FAQs- Compulsory Microchipping page for all the information you will need as an Implanter.