FAQ's

We would really appreciate it if you look through the FAQs before contacting us. Ninety-five percent of customers' questions and answers are here and we are also constantly updating this list.  If your question does not feature in the FAQs please then do get in touch with us by calling 0207 483 1118 or using our contact form Thank you.

 

General Microchip Information        

           


Databases        

         

Are there databases other than Petlog?
What is the fee for life-long registration onto Petlog?
Are there any further charges for my pet to remain on the Petlog database?
What is Petlog Premium?
I have a horse and wish to register him onto a database – which one shall I use?
I have lost my pet – what should I do?
I have found a stray pet – what should I do?
Petlog have changed their telephone number – why?
I want to change the details (address / ownership) for my pet - how do I do that?


Training Courses                                          

 

Do I have to bring an animal to the course?
How long does the courses last for?
If I give you my post code can you tell me the closest course to me?
What's special about your training course?
Can I bring a friend with me?
Can I bring a child to the course?
I hate needles – do you think I can complete the course?
Do I have to write anything during the course?
Do I have to bring anything to the course other than my pets?
My pet is on heat can I still bring her to the course?
I want to bring my breeding queen – is there any way she can be chipped away from the other cats?
What animals can I bring to the course?
All my animals are all microchipped – can I still do the course?
Which animals am I allowed to microchip when I complete the course?
I want to attend your training course – what qualifications do I need?
I am a Veterinary Nurse and already know how to microchip – how can I get an Implanter Code?
The training venue I wish to attend is 'Full' – can I go on a Waiting List?
How often do you hold the course in any one location?
When do you take payment for the course?
What if I fail the course?
I have to cancel my place on the course – how do I do that?
I confirmed my attendance, but did not show up or let you know - can I come on another one?
I have lost my course Certificate – how do I get another one?
We are a Rescue organisation – do we receive any discount for the course?
What evidence do you require for our Rescue status?
How old do I need to be to attend your course as a student?
I've been asked to microchip docked puppies - am I allowed to do this or does it have to be a vet?
I am bringing dogs to the course and it looks as though it might be a hot day - what can I do to ensure my dogs are comfortable whilst waiting to be chipped.


Scanners


What is the difference between the Universal and the Standard scanners?
Can I buy a scanner – I'm not an Implanter or vet?
What read distance do pocket scanners have?
Do you sell a scanner that is for horses?
Do you sell a scanner that is for sheep?
Do you sell bespoke scanners?
My scanner does not work as well as it used to – do you have any suggestions?
I got my scanner wet – it won't work now – what should I do?
Do you sell second-hand / re-conditioned scanners?
Can I hire a scanner?
I want to buy your scanner but I live in Europe – what is the postage?
 


Miscellaneous

 

My dog has lost its metal collar tag - can I buy a replacement?
We use another brand of microchips - can we use the 'pet-detect' Petlog registration forms?
My Sharps Box is full - how do I dispose of it legally?
We wish to change over to your chips - what do we have to do?
We have a problem in our area for animals being stolen - is there anything we can do to reduce the risk?
O.M.G. - We're in Spain (insert whatever country you are in here) and the local vet does not have a scanner that reads the chip inside my pet and we're travelling soon - help!!
I read somewhere that soon children will be chipped - is this true?

Will Trovan be making the 8mm mini microchip?  Scroll down to MISC see the text.

 

 

GENERAL MICROCHIP INFORMATION

 

I am travelling abroad; do your microchips comply with the ISO standards?
Yes, they comply with ISO Standard 11784/5 which is Europe.  The 15 digit chip protocol is FDX-B.

We are taking our pet to the USA - are the pet-detect chips accepted there?

Our microchips comply to the European ISO Standard 11784/5, however in the USA they use a different chip protocol - therefore their scanners may not be able to read the ISO FDX-B chip.  There is no microchip requirement to import a pet into the U.S. For details on U.S. requirements for importing pets, please see here: http://www.aphis.usda.gov/import_export/animals/animal_import/animal_imports_pets.shtml

Can we use your microchips for the Pet Passport Scheme?

Yes, they are perfect for the Pet Passport.  They can also be read by all ISO scanners.

Yikes! Our pet's microchip can't be read - do you have a scanner that can read all chip brands?

Yes!  You can either buy or hire the scanner.  Call us to discuss.  0207 483 1118.  Hire is £5 for 7 days + Courier or Guaranteed Mail both ways - plus VAT of course.

Why are your chips known as Micro-transponders?
Because they are under 12mm in length.  When it comes to microchips, it is generally accepted that small is best.

What is actually on the microchip?
The standard ISO chip is 15 digits long.  The first three numbers denote the manufacture – we are 956.  There are then a series of noughts and then 6, 7 or 8 digits.  The chips are ‘read only’ so cannot be re-programmed.  For techies, the protocol is FDX-B.

Can anyone buy your microchips?
If you have been ‘appropriately trained - as per the statement of the RCVS’ and have an Implanter Code or are a veterinary surgeon, you can purchase our microchips.  We will even offer you a free implant gun if you are currently buying your chips from another company so the transition from another brand to pet-detect does not cost you anything. Many people change over to us - they often cite a real difference in needle sharpness and also report that the implant gun is easier to use. We like to think we offer better value for money too - including our Chip Fairy replacements and our 'back-office' service that is second to none.

If you do not have an Implanter Code you are not allowed to purchase microchips or Starter Packs.  This is part of the UK Code of Practice within the industry.

What happens if I misfire a chip?

The first thing to know is that we have a resident Chip Fairy (see below). We understand how frustrating misfires can be, and they do happen to all of us from time to time. That said, if you are misfiring more than 5% of your chips (e.g. more than one chip in 20), there may either be something wrong with your technique or with your implanter gun. Do give us a call and we can have a chat about remedying this. 

What is the Chip Fairy?

Well, our Chip Fairy replaces all misfired chips - you know the ones we mean, the ones that didn't go to plan and end up 'wasted'.  The Chip Fairy asks that you return the chip/s (dispose of the needle in your sharps box) and tape the chip /s to a piece of card and wrap it in tissue so it doesn't break in the post and return to The Pet Chip Company Ltd, 75 Haverstock Hill, London NW3 4SL. You will need to use a Large Envelope stamp. Please also include a stamp for .69p to cover the cost of posting it to you.  Within a wave of her wand you will receive a free replacement.  Magical!  Actually, we use the loose chip for our Chips4Tack saddle ID project.

Do you use the Petlog database?

Yes!  We only recommend the Petlog database.  Petlog is based in the UK and operates 365 days per year, is the largest in the UK and operated by The Kennel Club, pets are registered for life and their 24/7 telephone number is 08444 633 999.  They are a 'not for profit' organisation.  They also defer some of the fees they receive to maintain the database for years to come. Why even consider the others?  If you wish to check which database your pet's microchip resides on, you can do so free of charge at www.europetnet.com or www.petmaxx.com

If you use IdentiChip, PetCode, Avid or Pet Protect you are NOT registered with Petlog.  One database only registers your pet for 9 years and then you must re-subscribe!  Another is an insurance company and it's too obvious why they are want  their own database. Two of these databases are held abroad. Petlog is based in Aylesbury, UK.   If you want to have your pet registered with Petlog, if it isn't already, simply call them on: 08444 633 999.  They will do their best to help you.  For more information see below - Databases.

Are your microchips guaranteed?

Yes, of course.  In fact, all our equipment is guaranteed against manufacturing faults.  Most of what we sell is made in the UK or in Europe.

Can I return microchips to you?
Yes, provided they are in a re-saleable condition and within 4 YEARS of purchase.  We cannot accept them back if they beyond their expiry date.  You can find this date on the back of the blister pack.  We will refund the full  price you paid for them - less the delivery charge of course.  There is a £10 (includes VAT) admin fee for changing the backtrack database so this will be deducted the refund.

What is the minimum number of chips I can buy?
Chips are sold in boxes of 10.  We don't force you into contracts - just order whatever quantity you want.  Remember you get a significant saving when you register the animals onto the Petlog database yourself - it's called 'online registration'. You need an Implanter Code to purchase microchips and an Authorisation Code to register the pets,once chipped, onto the Petlog database - it's easy so don't be put off.

Can I buy just one chip?
Not really, but if you twist our arm – and provided the chip is being sent to a vet (he or she will need our implant gun) then we will help out where needed.  We can also supply one of the American encrypted chips.

We are a Rescue organisation – are there any discounts for us?
Yes!  Rescues should contact us by telephone for a quote on microchips and our training courses.  Note, when ordering large quantities of chips for a Rescue (50 and above) the price will be in line with the Standard price list. The price of chips will become cheaper the more you buy.

How do I transfer the pet details into my name?

You will need the microchip number which should be easy to get if you take the pet into any surgery and ask the receptionist to scan it for you.  You need this number before you contact Petlog (08444 633 999) to arrange for the database amendment.  You may be asked for a copy of the original Petlog certificate or details of the previous owner. Petlog do charge for amending the database, however this is a one off payment for the life of your pet and you will receive lots of additional benefits over and above your basic microchip registration.

I have moved address and I am an Implanter of chips - who do I need to inform?

You need to let Petlog know and us of course.  If you have pets that are microchipped Petlog needs to update your pet's records so you should have the microchip numbers to hand before contacting them.  08444 633 999.   Please note Petlog charges a small fee for updating information relating to your animals.

Are there any reactions or side effects to micochipping pets?

The possibility of any reaction or side effect from an implanted microchip is infinitesimal.  We are not saying 'nil' but the chances are very remote. There are 100's of millions of animals chipped worldwide including endangered species. So, let's be sensible when the 'anti-chipping brigade' roll out their scare-mongering. If in doubt contact the Royal Society of Veterinary Surgeons (RCVS) or the BVA, or The Dogs Trust - ask them for the data. When chipping becomes compulsory for dogs in 2016, owners will need to comply.

Ask your vet to scan your pet at least once a year - it's a good idea to check the chip regularly if your pet has a Travel Passport.

Can I find information about an Implanter?

No.  These details are protected by the Data Protection Act.  If you wish to discuss this please call Petlog on 08444 633 999.

 

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DATABASES


Are there databases other than Petlog?

In the UK, there are now four! However, some of these databases are located abroad, with call centres with little or no local knowledge about the UK. Three are 'company owned' and may therefore use data to promote other products and services.  Petlog is the one we use and is by far the biggest and is maintained in the UK by The Kennel Club.   Petlog operate 24/7, are based in Aylesbury and are Founding members of the of the European Pet Network which means that if you lose your pet in mainland Europe you still have a very good chance of being reunited with it. Petlog also run and promote Microchipping Month every June.

AVID opted out of using the Petlog database altogether in favour of their own exclusive database - held in the USA. AnimalCare (brand name IdentiChip) and Petcode both use the AniBase database operated by AnimalCare Inc in the UK. Although they all liaise with Petlog, Petlog is not permitted to view their records.  If you wish to find out which database your chip resides on - go to:

www.europetnet.com or www.petmaxx.com and key in the microchip number.

What is the fee for life-long registration onto Petlog?

The registration fee is generally part of the price of the microchip.  Depending on how the Implanter registers the pet onto the Petlog database they pay as little as £1.25 (+ vat) per pet for life-long registration.  The implantation of the chip is of course on top of that.

Are there any further charges for my pet to remain on the Petlog database?
No!  Once your pet is registered with Petlog, there are no further fees to pay - UNLESS you move address.  Amendments to the Petlog database (such as moving address or pet ownership) on the ‘basic’ service will incur a small fee, however this is a one off payment for life, which includes their Petlog Premium Lost and found Service currently on offer for £10 for life after which all amendments are FREE.

What is Petlog Premium?
Petlog Premium is a Lost and Found service.  If you have upgraded to Petlog Premium then you will be entitled to a whole host of benefits including: 30-mile radius alert of where your pet went missing, download of lost pet posters, addition of 2nd carer/holiday information, collar tags, SMS text direct to database if your pet goes missing and much more:- Please visit their website: http://www.petlogpremium.org.uk

I have a horse and wish to register him onto a database – which one shall I use?
Please use the National Equine database - www.nedonline.co.uk

I have lost my pet – what should I do?

Contact Petlog asap 08444 633 999 and let them know.  They will flag your pet's record with a missing marker, advise you on what else you can do to help find your pet.

Be aware that at this stressful time, you can become vulnerable to scams, in which certain organisations and supposedly helpful sites attempt to sign you up for insurance, products, DNA profiling etc.  One such company, now defunct, was The Missing Pets Bureau.  By all means donate if you feel you have received good, honest service as these sites are normally registered charities and rely on donations - but do not pay any money for promises of help or services you don't need. Call Petlog on 08444 633 999 - if your chip is registered with them they will advise you and there's no charge.

I have found a stray pet – what should I do?

Firstly, thank you for taking him or her in - your action could save a lot of heart-ache. You should take the pet to a local veterinary centre or rescue or anyone who owns a microchip scanner.  Ask them to scan the animal to see if it has been microchipped.  If they are a veterinary centre/dogwarden/welfare centre they will probably contact Petlog for you, if not note down the number carefully and contact Petlog on 08444 633 999, they will assist in getting the pet home safely.  Other genuine sites are www.dogtheftaction.com www.PetSearch.com and  www.doglost.co.uk  There may be others of course.

And thank you again - it's good to know people care - you will get your reward in good Karma...

Petlog have changed their telephone number – why?
All 0870 numbers have now changed to 08444 – it is new Ofcom legislation.  The old number will still work, but you will be directed through to 08444 633 999. 

I want to change the details (address / ownership) for my pet - how do I do that?

Call Petlog first 08444 633 999.  If the microchip is registered on their database they will assist you.  If the chip number resides on another database (these are brands NOT on Petlog - Identichip, AVID, Petcodem and Pet Protect) Petlog will advise you of the appropriate number to call.  These companies chose not to be on Petlog.  If you wish to change your pet's registration to the Petlog database - you can, just speak to Petlog and they will assist you to do that.  There is a small fee.

 

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TRAINING COURSE INFORMATION - PET-DETECT


Do I have to bring an animal to the course?

Yes, as unfortunately we are not able to supply animals for chipping.

In order to demonstrate to the vet that you are competent to microchip companion animals you must chip at least one animal on the day of the course, but preferably two or three.  The vet will offer one-to-one guidance.  He or she will also sign a certificate for you on the day of the course. 

You can bring one, two or three animals on the day.  You are able to microchip dogs, cats, ferrets and rabbits.  The animals must be healthy, friendly and at least 8 weeks old for large and medium-sized animals and 9-10 weeks for small breeds and kittens. 

In addition, you can bring along an Observer to look after or hold the animals for you.

How long does the courses last for?

They all begin at 1pm and finish around 4pm. We ask you to be there by around 12.30.  You must complete the whole 3 hours and not leave earlier.

If I give you my postcode can you tell me the closest course to me?

We like to give a personal service, but we do rely on people looking at the site for general information.  All the dates, venues, costs etc are on the web site www.microchipping.com

What’s special about your training course?

Well, without blowing our own trumpet too much - we are one of the largest Training Providers teaching non-veterinarians to microchip companion animals.  We've been around since early 2000, so we're very experienced and have over 170 vets on the books over the years helping with our courses.

Most importantly, we always have an experienced vet present throughout the course.  Some companies have a vet ‘visit’ and then disappear, or worse still, don't have a vet at all (if a company offers a 'train you at home' method they definitely don't have a vet present, do they? :).  The Royal College of Veterinary Surgeons (RCVS) state that non-veterinarians must be ‘appropriately trained’ and WE believe that the best interpretation of those words means being taught by a vet.  It keeps the standards high and ensures the best level of understanding. Your reputation, confidence and enjoyment depend upon being taught properly.  This means that your training is an investment (you'll make back the fee in no time in any case). Always aim for the best level of training - that's always going to be a professionally conducted training course in a proper environment and with a vet.

You do NOT have to purchase stock in order to attend our course!  There's no pressure on you to purchase stock - ever. We are entirely open with our prices - check them out and compare - we try to be the most competitive at all times.  Our chips are made under strict patents in the E.U. (not the Far East as are many other brands) and the quality is assured.  Nearly every zoo buys their chips from us - and we believe we've earnt their trust by being the very best out there, in terms of quality, price and service. We also replace any wasted chips (see Chip Fairy) and you will always have a consultant vet on hand if you have a question.  Needle sharpness is paramount to easy implantation - Trovan make their needle in Germany to a very high standard. 

Once you have completed our training course, and if you purchase our chipping system, we become your personal ‘back office’. This means you have access to our collective expertise and of course that of our consultant vet if need be.  There's no such thing as a daft question and everyone is treated in a friendly, professional and informative way because we WANT to be helpful.  If we're helpful you may want to recommend us to someone else - it all makes perfect sense - doesn't it :)

Another service we offer is the option of attending a refresher course at any time, in any location - without charge. If you haven't chipped in a while, or simply want to sharpen your skills, do consider a refresher course. There is nothing to pay.

You can bring along a friend to the course - and we call that person your Observer – there’s no charge for an Observer.  Your Observer can help hold your pets, (BTW, we sometimes ask your Observer to hold other animals as well but only if they are willing to do this) they can come into the classroom to listen or look after your pets whilst you are in class.  Observers should not take part in the practical side of the course.

Many students come on our course through recommendation by a friend, colleague or forum - money can't buy that :)

Some of our courses are held in village community halls, colleges, universities and even teaching hospitals. Regardless of the venue, you will be treated with respect, and you will learn a new, interesting skill in a supportive, structured and enjoyable setting.  Being part of a group means that you can learn from watching others chip their pets, swap experiences and be focused on leaning.  Remember, you have a vet present throughout, and they are dedicated to helping you become the best implanter.  In a proper teaching environment, you are away from family distractions and you can concentrate on learning.

Can I bring a friend with me?

Yes, we call your friend an Observer because they can come into the classroom and help to hold your animals whilst you are chipping, or they can look after your pets.   We encourage everyone to bring an Observer because it means you can concentrate on learning to chip without worrying about your pets. During the hot months it is essential you bring an Observer if you are bringing along dogs.  Dogs must be kept outside until the vet is ready to oversee the micro-chipping procedure. There’s no charge for Observers.  We welcome Observers to come inside at any time.

Can I bring a child to the course?

We cannot say an absolute 'no' here, but would ask that you are sensible and if possible do NOT bring children (estimate age - up to 16 years) to the course.  Children have a shorter span of attention and are more likely to approach animals they don't know, and often need supervision.  You must take full responsibility for your Observer.

I hate needles – do you think I can complete the course?

No one likes needles (or if they do they’d be a bit odd) but we explain how everything works, how to hold the implant gun, where the entry site is etc AND the vet is right there holding the animal for you, so you get one-to-one guidance from an expert.  Once you’ve done your first chipping you will see it's not as difficult as you first imagined.

Do I have to write anything during the course?

You have to complete the Petlog registration form with the owner’s details and the pet’s details.  You do not have to take notes unless you wish to.  You will be given a manual.  

Do I have to bring anything to the course other than my pets?

No. We supply everything.  We offer a soft / hot drink at the beginning of each class. Relax, it's the best way to learn.  The course is very interactive and we encourage questions or comments at any stage.

My pet is on heat can I still bring her to the course?

It is preferable to leave her at home, but if she is easy to control with males around her then please tell the tutor and vet upon your arrival, and they will arrange for her to be chipped away from the other animals.  If in doubt always ask the tutor or vet.

I want to bring my breeding queen – is there any way she can be chipped away from the other cats?

Yes, just let the tutor and vet know when you arrive and they will chip her in isolation.

What animals can I bring to the course?

You can bring along dogs, cats, rabbits and ferrets.  We microchip in strict order so that everyone is safe and happy.  Please make sure that your pet is under your control at all times.

All my animals are all microchipped – can I still do the course?

In order to show the vet that you are competent to microchip companion animals you have to microchip at least one animal, although we prefer if you to chip two or even three. The vet then signs a certificate for you and that is recognised by Petlog (UK Kennel Club) that you have been appropriately trained.  You cannot complete the course if you do not demonstrate your new skill by chipping a pet.

Which animals am I allowed to microchip when I complete the course?

The Royal College of Veterinary Surgeons (RCVS) issued a statement that said ‘appropriately trained’ NON-veterinary implanters may microchip dogs and cats (and small furries). Horses, reptiles and birds must be microchipped by a vet.

I want to attend your training course – what qualifications do I need?

You don’t need to be a veterinary nurse or trained in any type of veterinary procedures to attend one of our microchipping courses.  Having said that, the course is designed for those people who are involved with breeding dogs, cats, rabbits or ferrets, or who are dog trainers, work with kennels and catteries, rescue organisations, dog wardens, pet shops, groomers etc.   

Microchipping is not a 'start-up' business opportunity in itself, but is a nice add-on to an already established pet-related business or breeding hobby.  Recommendations work much better than any sort of advertising. Rescues see huge benefits from chipping the pets in their care as this is a tried and tested way of generating income.

I am a V.N. in practice and already know how to microchip – how can I get an Implanter Code?

Please ask your vet to write a short fax stating you are competent to microchip companion animals and fax it to us – 0207 586 0080.  We will call the vet for verification and then when you place your first order we will issue an Implanter Code to you.  You can always come on the training course - every VN learns a lot more than in the surgery :)

The training venue I wish to attend is ‘Full’ – can I go on a Waiting List?

Sometimes our courses are fully booked.  Yes, you can go on the Waiting List – just tick the Waiting List button when you complete your form. If anyone cancels we will be in touch with you.  

Your details will be entered onto our course database, and once we have confirmation of the next course date, we will write or email you to ask if you wish to attend. Only when we have another course date, or someone cancels, and you have confirmed that date is suitable for you, will we send you an official confirmation email.  That way there's no confusion.  People do cancel, so there is always a chance you can get onto your preferred course.  If we find a lot of people on the Waiting List we will endeavour to hold either a double course (we will have two vets present) or we will book another date as soon as we can.  Please do not contact us asking if there are other dates other than those shown on our web site - we keep it updated.

How often do you hold the course in any one location?

Normally every 5 or 6 months in any one location but can be 3 or 4 times a year if there is enough demand. Sometimes we hold double courses if the Waiting List is long enough and we can employ a second vet.  In this situation we can have up to 18 - 20 students but there will be ample opportunity to have quality time with the vets.  Each vet will have their own 'chipping station' and look after their allocated group.  Sometimes we hold an additional course if there are enough people to warrant it.

When do you take payment for the course?

As on 30 November 2011 we take the course booking fee at the time of registration.  If you pay by cheque please write your name and address on the reverse of the cheque and post it to us within 7 days of your booking.  We will hold a place open for you up to 7 days from the date of your booking - thereafter your place will be offered to others.  We will also cash your cheque upon receipt.  We will email you the receipted invoice - please keep it safe in case there are any queries later.  

We changed our policy to fall in line with new legislation that came into effect on 1st December 2011 regarding protecting credit card details on the internet. Every company that has an online payment facility is affected by this legislation.  

Anyone cancelling their place or someone who does not pass on the day, will receive a full refund.  See our Terms & Conditions for more details.

What if I fail the course?

Most people pass, so do look on the bright side – but should you not pass you will NOT be charged and will receive a refund and you will be invited to come back on the next course.  Please accept the decision of the vet with dignity - it's normally just a case of nerves getting the better of you on the day and you will probably pass with flying colours next time. Some implanters who failed the course first time are now the busiest chippers out there!

I have to cancel my place on the course – how do I do that?

Simply call or email us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 0207 483 1118.  You must let us know if you can’t attend so that we can fill the vacancy.  Oftentimes, there is someone who is happy to step in at short notice.  There is no charge for cancellation.  See below for the 'non show' rule.

I confirmed my attendance, but did not show up or let you know - can I come on another one?

No. We keep a record of all ‘No Shows’ and each new registration is checked against that list.  Sorry, but this is a strict rule without exception.  You will be issued with a refund.

I have lost my pet-detect course Certificate – how do I get another one?

Contact us on 0207 483 1118.  If you need another certificate there is a £10 admin charge (includes production of a new certificate, signatures, postage and vat).  If you simply need confirmation that you have been trained by us, for insurance purposes for instance, we can send you a letter and of course there’s no charge for that :)

We are a Rescue organisation – do we receive any discount for the course?

Yes, currently it is £35 per person, plus vat (total £42). We require your full organisation details when you register - with a contact number. We cannot take more than two students from any one rescue - the course becomes unviable for us if the majority are paying the rescue rate.  If you claim to be from a rescue and you are not, we will revoke your Implanter Code and inform Petlog of your new status.  

What evidence do you require for our Rescue status?

We need the name, address and telephone number of your rescue.  We offer a discount for genuine rescues and this is offered in good faith - we make periodic checks and if we find people have been using the rescue price chips inappropriately, we will immediately refuse further supply, and at our discretion, will refuse further supply of chips on any basis.  We take this extremely seriously because we subsidise rescues to help them raise funds for genuine purposes.

How old do I need to be to attend your course as a student?

We teach in agriculture / animal care colleges and they have students from 16 - 19 years -so the minimum age to attend our training course is 16 years of age.  We know it depends on the maturity of the particular person but we have to draw a line somewhere - so it's at 16 years of age.

I've been asked to microchip docked puppies - am I allowed to do this or does it have to be a vet?

17 June 2010 -  The Royal College of Veterinary Surgeons has advised us today that only vets or VN's under supervision may microchip docked puppies.   Unfortunately there was was some misinformation circulated which was incorrect.   If you have any questions relating to docking please call the Royal College of Veterinary Surgeons - 0207 222 2001 - and ask for 'Professional Conduct'. You can give your details or remain anonymous.  They are very helpful.

I am bringing dogs to the course and it looks as though it might be a hot day - what can I do to ensure my dogs are comfortable whilst waiting to be chipped?

If you bring along dogs please do bring an Observer too - they can walk your dogs and keep them in the shade.  Do not leave dogs in vehicles in the hot weather even with the windows down.  Small dogs in pet containers, plus cats and small furries can come inside the hall to form a 'creche'.  Just ask the tutor for the designated area.  We prefer you to cancel your place than risk any injury or discomfort to your pets on a hot day.

 

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SCANNER INFORMATION


What is the difference between the Universal and the Standard scanners?
The Universal scanner reads ALL known microchip protocols for pets including those from USA and encrypted chips.  The Standard PetScan reads the chips used here in Europe (FDXB and A).

Can I buy a scanner – I’m not an Implanter or vet?
Yes.  It’s a good idea if you are a breeder and wish to know who’s who in the litter.  It’s also ideal if you are travelling and want to make absolutely sure you’re not going to be delayed or worried at the port of entry.  We sell three types of pocket scanner.  Heck, we even hire a scanner if you're desperate - just call us for more information.

What read distance do pocket scanners have?
Normally, pocket scanners have short read distances to the chip, so the actual distance (not just the manufacturer's claim) should be anywhere between  5 and 8 cms which is within the optimum distance of reading a chip that just under the skin.

Do you sell a scanner that is for scanning horses?
We sell a couple of scanners that are ideal for reading the microchip inside a horse – try the PetScan or MyPetScanner.   The PetScan will read FDX-B and A, while the MyPetScanner will read the 15 digit chips.  These scanners are good for pets and of course your riding saddles – see www.chips4Tack.com and www.chips4Fish .com

Do you sell a scanner that is for sheep?

See above!

Do you sell bespoke scanners?
Yes!  We supply all sorts of scanners for bespoke applications – we supply lots of zoos in the UK - including underwater projects such as fish, oysters and coral - surprised, huh?  If you have a query just contact us - 0207 483 1118

My scanner does not work as well as it used to – do you have any suggestions?
Yes, change the 9-volt battery.  Only use alkaline batteries never zinc.  Also, scanners don’t like freezing or damp conditions. They don't like to be used next to computers or TV's either. Scanners have a one-year warranty but in our experience they last a heck of lot longer than that.  But they do die eventually.  If your scanner is acting intermittently then it may be time to replace it.

I got my scanner wet – it won’t work now – what should I do?
You can try and dry it out (NOT on a radiator or in an oven) but in natural room temerature and wait until it's fully dry.  Scanners don’t like the rain, being splashed or being dropped into puddles etc, so you might have to replace it.  If you suffer from ButterFingers think about buying a scanner with a wrist cord (try the PetScan) or use it inside a see-through poly bag to protect it from the rain.

Do you sell second-hand / reconditioned scanners?
It’s a rarity to get a scanner returned to us - for any reason.  All scanners have a one-year warranty in any event. 

Can I hire a scanner?
Yes, just call us to discuss - 0207 483 1118. It’s normally £5 a week plus the courier charge each way.  You pay for it in full by credit card and we issue a refund for the differnce when it’s returned to us.

I want to buy your scanner but I live in Europe – what is the postage?
If you are in mainland Europe we charge the same as in the UK – we send your scanner by AirSure, so that it is traceable. However if it's outside an AirSure area, we will make enquiries and quote you the postage and packing.

 

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MISCELLANEOUS


My dog has lost its metal collar tag - can I buy a replacement?

Some implanters give you a metal collar tag once they have microchipped your pet. If this is lost please visit your local pet shop or Mr Minute and ask them if they can make you a replacement.  Metal tags last for approximately 5 years.  You will need your name, mobile number and postcode on one side and the Petlog telephone number on the other  - 08444 633 999.  If you absolutely love ours then send us a SAE plus a £1 stamp to cover our costs, and we will send you one free of charge. 

We use another brand of microchips - can we use the 'pet-detect' Petlog registration forms?

No. Please contact the supplier of your microchips.

My Sharps Box is full - how do I dispose of it legally?

By law a sharps box must be incinerated.  You are unable to do this, so please make enquiries with your local council to ask if they offer a sharps drop-off or pick-up service. Alternatively, you can ask any company or clinic who are dealing with needles if they can take yours for disposal. They may ask for a small fee to do this. You can buy a replacement sharps box from a chemist.

We wish to change over to your chips - what do we have to do?

We require your implanter code.  To facilitate the change over we will offer you a free implant gun.  This only applies to those trained implanters who use another brand of chip, other than pet-detect.

We have a problem in our area for animals being stolen - is there anything we can do to reduce the risk?

Yes!! Get to know your local Crime Prevention Officer. Every mobile phone has a camera - learn how to use it.  Erect signs on your property stating your animals are microchipped and therefore traceable (we sell these signs).  Alert your council if you see an unusual community setting up in a caravan site or in a waste ground area. Be vigilant.  Remember, no one cares about you or your property or your animals as much as you do. It is sometimes tempting when things get furious - but never put your life at risk for a pet - stay calm - you can always do battle another day.

OMG - We're in Spain (insert whatever country you are in here) and the local vet does not have a scanner that reads the chip inside my pet and we're travelling soon - help!!

We can send a scanner to you that reads ALL known implantable microchips for animals.  It's £5 per week plus cost of the  courier both ways arranged by us. Allow up to 4 - 7 days if you are in Europe or next day if in the UK.  Talk to us!! on  ++ 44 (0)207 483 1118 we will try and help any way we can.

I read somewhere that soon children will be chipped - is this true?

This is scare-mongering by the usual odd-balls and malcontents.  The chips used in animals are not able to pick up a GPS signal - they are way too small for a start - they are not trackable like a car or mobile phone.  They are there to identify the animal and link it via a database with its owner or keeper. If anything changes we'll let you know.  Some dog collars do have a GPS device attached - it's about the size of a matchbox, but they will get smaller no doubt - but relatively easy to remove if the criminal has a mind to do that.

Do you sell the 8mm MINI chip?

Up-dated Feb 2013 - Yes, we have now begun to sell the 8mm MINI chip – made by Trovan in Germany - so the quality is built in.  Implanters can choose to continue using the regular 12mm chip (the regular chip has been implanted into millions of animals - super large and also super tiny) or to change over to the MINI chip.  Using either one, you can have confidence that any ISO scanner, provided it is functioning properly, can read them without any problem.  In fact the read range of the new Trovan MINI chip has impressed us so much that we have no hesitation in recommending it for all companion animals (dogs, cats and small furries).  Note: There is a VERY small difference in the read-range between the two chip sizes - we think it still prudent to use the regular 12mm if you are implanting chips into pets that have really high tufted fur such as the St Bernard, Old English Sheep Dog, Japanese Spitz, Samoyed etc.  

Only use the MINI chip with the MINI chip (shorter barrelled) implant gun - do not use with the regular gun because the MINI chip has a new slimmer and shorter needle.

Scanning techniques have always been incredibly important.  Remember to hold the reading ‘hot-spot’ on the scanner so that is touches the fur and scan SLOWLY - always have a fresh spare Alkaline battery to hand - never use Zinc batteries.

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We are always updating the FAQ’s.

Last updated: 9 February 2013
 

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