We would really appreciate it if you look through the FAQs before contacting us. Ninety-five percent of customers' questions and answers are here and we are also constantly updating this list. If your question does not feature in the FAQs please then do get in touch with us by calling 01962-813554 or using our contact form Thank you.
I have a new puppy which the breeder implanted, but the vet can’t find my dogs microchip, what do I do?
Are there databases other than Petlog?
Do I have to bring an animal to the course?
What is the difference between the Universal and the Standard scanners?
My dog has lost its metal collar tag - can I buy a replacement?
Our microchips comply to the European ISO Standard 11784/5, however in the USA they use a different chip protocol - therefore their scanners may not be able to read the ISO FDX-B chip. There is no microchip requirement to import a pet into the U.S. For details on U.S. requirements for importing pets, please see here: http://www.aphis.usda.gov/import_export/animals/animal_import/animal_imports_pets.shtml
Yes, they are perfect for the Pet Passport. They can also be read by all ISO scanners.
Yes! You can either buy or hire the scanner. Call us to discuss.
The standard ISO chip is 15 digits long. The first three numbers denote the manufacture – we are 956. There are then a series of noughts and then 6, 7 or 8 digits. The chips are ‘read only’ so cannot be re-programmed. For techies, the protocol is FDX-B.
If you have been ‘appropriately trained - as per the statement of the RCVS’ and have an Implanter Code or are a veterinary surgeon, you can purchase our microchips. Many people change over to us - they often cite a real difference in needle sharpness and also report that the implant gun is easier to use. We like to think we offer better value for money too - including our Chip Fairy replacements and our 'back-office' service that is second to none.
If you do not have an Implanter Code you are not allowed to purchase microchips or Starter Packs. This is part of the UK Code of Practice within the industry.
The first thing to know is that we have a resident Chip Fairy (see below). We understand how frustrating misfires can be, and they do happen to all of us from time to time. That said, if you are misfiring more than 5% of your chips (e.g. more than one chip in 20), there may either be something wrong with your technique or with your implanter gun. Do give us a call and we can have a chat about remedying this.
What is the Chip Fairy?
This our cutesy name for our chip replacement service. The Chip Fairy has been around a long time and is rather long in the tooth. The microchipping system has matured and back office is more complex in terms of tracking. Basically if you have misfires with chips purchased in the previous 6 month period, then save the chips and return them safely to us and we will replace them. We will however have to charge a £5.00 fee for admin, postage & packing as this has become expensive. We have taken the view based on previous experience that if the chips are older than 6 months then implanter error due to not doing enough chipping is likely the cause and we simply suggest that retaining be considered. If the service is abused we reserve the right to stop the service.
Yes! We only recommend the Petlog database. Petlog is based in the UK and operates 365 days per year, is the largest in the UK and operated by The Kennel Club, pets are registered for life and their 24/7 telephone number is 01296 336 579. They are a 'not for profit' organisation. They also defer some of the fees they receive to maintain the database for years to come. Why even consider the others? If you wish to check which database your pet's microchip resides on, you can do so free of charge at www.europetnet.com or www.petmaxx.com.
If you use IdentiChip, Avid or Pet Protect you are NOT registered with Petlog. Petlog is based in Aylesbury, UK. If you want to have your pet registered with Petlog simply call them on: 01296 336 579. They will do their best to help you. For more information see below - Databases.
Yes, of course. In fact, all our equipment is guaranteed against manufacturing faults. Most of what we sell is made in the UK or in Europe.
In the past chips were accepted back, but we regret that with new concerns, high quality auditing, and because the chips are considered a sterile medical-product, once they have left us they cannot be certified as sterile so we regret that we cannot accept them back (nobody would want a dirty one!).
Chips are sold in boxes of 10. We don't force you into contracts - just order whatever quantity you want. Remember you get a significant saving when you register the animals onto the Petlog database yourself - it's called 'online registration'. You need an Implanter Code to purchase microchips and an Authorisation Code to register the pets, once chipped, onto the Petlog database - it's easy so don't be put off.
We can supply one of the American encrypted chips which also fit the implant gun - but not one of the European 15 digit chips as it is simply not viable for us to supply single chips. You will need to contact us by phone to arrange this, give us plenty of notice since we don't keep them in stock.
Yes! We have kept all prices as low as possible. There are certain inescapable costs such as the time taken entering data into the petlog system, and as such small numbers of chips simply cant realistically be discounted. But because of economies of scale rescues use more chips so the more that you buy, the cheaper they are. This also applies to any other client ordering bulk numbers of chips.
How do I transfer the pet details into my name?
You will need the microchip number which should be easy to get if you take the pet into any vet surgery and ask the receptionist to scan it for you. You need this number before you contact Petlog (01296 336 579) to arrange for the database amendment. You may be asked for a copy of the original Petlog certificate or details of the previous owner. Petlog do charge for amending the database, however this is a one off payment for the life of your pet and you will receive lots of additional benefits over and above your basic microchip registration.
We need to be contacted on 01962 813 554 to ensure we keep your delivery address and contact details up to date when placing orders. You also need to let Petlog know by calling them on 01296 336 579.
The possibility of any reaction or side effect from an implanted microchip is infinitesimal. We are not saying 'nil' or 'never ever' but the chances are very remote.There are 100's of millions of animals chipped worldwide including endangered species. So, let's be sensible when the 'anti-chipping brigade' roll out their scare-mongering. If in doubt contact the Royal Society of Veterinary Surgeons (RCVS) or the BVA, or The Dogs Trust - ask them for the data. When chipping becomes compulsory for dogs in 2016, owners will need to comply regardless of their views.
Ask your vet to scan your pet at least once a year - it's a good idea to check the chip regularly if your pet has a Travel Passport.
No. These details are protected by the Data Protection Act. If you wish to discuss this please call Petlog on 01296 336 579.
I have a new puppy which the breeder implanted, but the vet can't find my dog's microchip, what do I do?
The Trovan chips are incredibly reliable, a fault is extremely unlikely.
First check with the breeder - it may be that the vets scanner is faulty, not charged, or their scanning technique is poor.
The breeder can check for a chip using the correct scanner and if they can’t find a chip then they can put another in.
The likeliest cause is a chipping error, such as the needle not being deep enough and the chip falling out or being injected even before the needle penetrates the skin.
The only way of making sure that a chip is in the dog but not reading is to x-ray the dog which requires an anaesthetic. This is obviously a gross over-reaction in most cases; we'd recommend you contact us on 01962 813 554 in the first instance so we can advise you accordingly.
In the UK, there are now five or six! However, some of these databases are located abroad, operating call centres with little or no local knowledge about the UK. Three are 'company owned' and may therefore use data to promote other products and services - ie sending out advertising material. Petlog is the one we use and is by far the biggest and is maintained in the UK by The Kennel Club. Petlog operate 24/7, are based in Aylesbury and are Founding members of the of the European Pet Network, which means that if you lose your pet in mainland Europe you still have a very good chance of being reunited with it. Petlog also run and promote National Microchipping Month every June.
AVID opted out of using the Petlog database altogether in favour of their own exclusive database - originally held in the USA but now they have established their PetTrac in UK. AnimalCare (brand name IdentiChip) use the AniBase database operated by AnimalCare Inc in the UK. Although they all liaise with Petlog, Petlog is not permitted to view their records. If you wish to find out which database your chip resides on - go to:
The registration fee is generally part of the price of the microchip. Depending on how the Implanter registers the pet onto the Petlog database they pay as little as £1.25 (+ vat) per pet for life-long registration. The implantation of the chip is of course on top of that.
No! Once your pet is registered with Petlog, there are no further fees to pay - UNLESS you move address. Amendments to the Petlog database (such as moving address or pet ownership) on the ‘basic’ service will incur a small fee, however this is a one off payment for life. Amendments are free if clients choose to sign up to their Petlog Premium Lost and found Service currently around £15 for life.
Petlog Premium is a Lost and Found service. If you have upgraded to Petlog Premium then you will be entitled to a whole host of benefits including: 30-mile radius alert of where your pet went missing, download of lost pet posters, addition of 2nd carer/holiday information, collar tags, SMS text direct to database if your pet goes missing and much more:- Please visit their website: http://www.petlogpremium.org.uk
Please use the National Equine database - www.nedonline.co.uk
Contact Petlog asap 01296 336 579 and let them know. They will flag your pet's record with a missing marker and advise you on what else you can do to help find your pet.
Be aware that at this stressful time, you can become vulnerable to scams, in which certain organisations and supposedly helpful sites attempt to sign you up for insurance, products, DNA profiling etc. One such company, now defunct, was The Missing Pets Bureau. By all means donate if you feel you have received good, honest service as these sites are normally registered charities and rely on donations - but do not pay any money for promises of help or services you don't need. Call Petlog on 01296 336 579 - if your chip is registered with them they will advise you and there's no charge.
Firstly, thank you for taking him or her in - your action could save a lot of heart-ache. You should take the pet to a local veterinary centre or rescue or anyone who owns a microchip scanner. Ask them to scan the animal to see if it has been microchipped. If they are a veterinary centre/dogwarden/welfare centre they will probably contact Petlog for you, if not note down the number carefully and contact Petlog on 01296 336 579, they will assist in getting the pet home safely. Other genuine sites are www.dogtheftaction.com www.PetSearch.com and www.doglost.co.uk There may be others of course.
And thank you again - it's good to know people care - you will get your reward in good Karma...
I want to change the details (address/ownership) for my pet - how do I do that?
Call Petlog first 01296 336 579. If the microchip is registered on their database they will assist you. If the chip number resides on another database (these are brands NOT on Petlog - Identichip, AVID, SmartChip and Pet Protect) Petlog will advise you of the appropriate number to call. These companies chose not to be on Petlog. If you wish to change your pet's registration to the Petlog database - you can, just speak to Petlog and they will assist you to do that. There is a small fee.
suspended until further notice. Please check back for regular updates.
Yes, as unfortunately we are not able to supply animals for chipping.
In order to demonstrate to the vet that you are competent to microchip companion animals you must chip at least one animal on the day of the course, but preferably two or three. The vet will offer one-to-one guidance. He or she will also sign a certificate for you on the day of the course.
You can bring one, two or three animals on the day. You are able to microchip dogs, cats, ferrets and rabbits. The animals must be healthy, friendly and at least 8 weeks old for large and medium-sized animals and 9-10 weeks for small breeds and kittens.
In addition, you can bring along an Observer to look after or hold the animals for you.
They all begin at 1pm and finish around 4pm. We ask you to be there by around 12.30. You must complete the whole 3 hours and not leave earlier.
We like to give a personal service, but we do rely on people looking at the site for general information. All the dates, venues, costs etc are on the web site.
Well, without blowing our own trumpet too much - we are one of the largest Training Providers teaching non-veterinarians to microchip companion animals. We've been around since early 2000, so we're very experienced and have over 200 vets on the books over the years helping with our courses.
Most importantly, we always have a friendly vet present throughout the course. Some companies have a vet ‘visit’ and then disappear, or worse still, don't have a vet at all (if a company offers a 'train you at home' method they definitely don't have a vet present, do they? The Royal College of Veterinary Surgeons (RCVS) state that non-veterinarians must be ‘appropriately trained’ and WE believe that the best interpretation of those words means being taught by a vet. It keeps the standards high and ensures the best level of understanding. Your reputation, confidence and enjoyment depend upon being taught properly. This means that your training is an investment (you'll make back the fee in no time in any case). We always aim for the best level of training - that's always going to be a professionally conducted training course in a proper environment and with a vet.
You do NOT have to purchase stock in order to attend our course! There's no pressure on you to purchase stock - ever. We are entirely open with our prices - check them out and compare - we try to be the most competitive at all times. Our chips are made under strict patents in the E.U. (not the Far East as are many other brands) and the quality is assured. Nearly every zoo buys their chips from us - and we believe we've earned their trust by being the very best out there, in terms of quality, price and service. Needle sharpness is paramount to easy implantation - Trovan make their needle in Germany to a very high standard.
Once you have completed our training course, and if you purchase our chipping system, we become your personal ‘back office’. This means you have access to our collective expertise and of course that of our consultant vet if need be. There's no such thing as a daft question and everyone is treated in a friendly, professional and informative way because we WANT to be helpful. If we're helpful you may want to recommend us to someone else - it all makes perfect sense - doesn't it?
You can bring along a friend to the course - and we call that person your Observer – there’s no charge for an Observer. Your Observer can help hold your pets, (we sometimes ask your Observer to hold other animals as well but only if they are willing to do this) they can come into the classroom to listen or look after your pets whilst you are in class. Observers should not take part in the practical side of the course.
Many students come on our course through recommendation by a friend, colleague or forum - money can't buy that.
Some of our courses are held in village community halls, colleges and universities. Regardless of the venue, you will be treated with respect, and you will learn a new, interesting skill in a supportive, structured and enjoyable setting. Being part of a group means that you can learn from watching others chip their pets, swap experiences and be focused on leaning. Remember, you have a vet present throughout, and they are dedicated to helping you become the best implanter. In a proper teaching environment, you are away from family distractions and you can concentrate on learning.
Yes, we call your friend an Observer because they can come into the classroom and help to hold your animals whilst you are chipping, or they can look after your pets. We encourage everyone to bring an Observer because it means you can concentrate on learning to chip without worrying about your pets. During the hot months it is essential you bring an Observer if you are bringing along dogs. Dogs must be kept outside until the vet is ready to oversee the micro-chipping procedure. There’s no charge for Observers. We welcome Observers to come inside at any time.
We cannot say an absolute 'no' here, but would ask that you are sensible and if possible do NOT bring children (estimate age - up to 16 years) to the course. Children have a shorter span of attention and are more likely to approach animals they don't know, and often need supervision. You must take full responsibility for your Observer.
No one likes needles (or if they do they’d be a bit odd) but we explain how everything works, how to hold the implant gun, where the entry site is etc AND the vet is right there holding the animal for you, so you get one-to-one guidance from an expert. Once you’ve carried out your first chipping you will see it's not as difficult as you first imagined.
You have to complete the Petlog registration form with the owner’s details and the pet’s details. You do not have to take notes unless you wish to. You will be given a manual.
No. We supply everything. We offer a soft/hot drink at the beginning of each class. Relax, it's the best way to learn. The course is very interactive and we encourage questions or comments at any stage.
It is preferable to leave her at home, but if she is easy to control with males around her then please tell the tutor and vet upon your arrival, and they will arrange for her to be chipped away from the other animals. If in doubt always ask the tutor or vet.
Yes, just let the tutor and vet know when you arrive and they will chip her in isolation.
You can bring along dogs, cats, rabbits and ferrets. We microchip in a strict order so that everyone is safe and happy. Please make sure that your pet is under your control at all times.
In order to show the vet that you are competent to microchip companion animals you have to microchip at least one animal, although we prefer if you to chip two or even three. The vet then signs a certificate for you and that is recognised by Petlog (UK Kennel Club) that you have been appropriately trained. You cannot complete the course if you do not demonstrate your new skill by chipping a pet.
The Royal College of Veterinary Surgeons (RCVS) issued a statement that said ‘appropriately trained’ NON-veterinary implanters may microchip dogs and cats (and small furries). Horses, reptiles and birds must be microchipped by a vet. The view is that implanting these latter groups of animals requires some anatomical knowledge to be able to place the chips accurately.
You don’t need to be a veterinary nurse or trained in any type of veterinary procedures to attend one of our microchipping courses. Having said that, the course is designed for those people who are involved with breeding dogs, cats, rabbits or ferrets, or who are dog trainers, work with kennels and catteries, rescue organisations, dog wardens, pet shops, groomers etc.
Microchipping is not a 'start-up' business opportunity in itself, but is a nice add-on to an already established pet-related business or breeding hobby. Recommendations work much better than any sort of advertising. Rescues see huge benefits from chipping the pets in their care as this is a tried and tested way of generating income.
Please ask your vet to write a short letter stating you are competent to microchip companion animals and send it to us. We will call the vet for verification and then when you place your first order we will issue an Implanter Code to you. You can always come on the training course - every VN learns a lot more than in the surgery.
Sometimes our courses are fully booked. Yes, you can go on the Waiting List – just tick the Waiting List button when you complete your form. If anyone cancels we will be in touch with you.
Your details will be entered onto our course database, and once we have confirmation of the next course date, we will write or email you to ask if you wish to attend. Only when we have another course date, or someone cancels, and you have confirmed that date is suitable for you, will we send you an official confirmation email. That way there's no confusion. People do cancel, so there is always a chance you can get onto your preferred course. If we find a lot of people on the Waiting List we will endeavour to hold either a double course (we will have two vets present) or we will book another date as soon as we can. Please do not contact us asking if there are other dates other than those shown on our web site - we keep it updated.
Normally every 5 or 6 months in any one location but can be 3 or 4 times a year if there is enough demand. Sometimes we hold double courses if the Waiting List is long enough and we can employ a second vet. In this situation we can have up to 18-20 students but there will be ample opportunity to have quality time with the vets. Each vet will have their own 'chipping station' and look after their allocated group. Sometimes we hold an additional course if there are enough people to warrant it.
As of 30 November 2011 we take the course booking fee at the time of registration. If you pay by cheque please write your name and address on the reverse of the cheque and post it to us within 7 days of your booking. We will hold a place open for you up to 7 days from the date of your booking- thereafter your place will be offered to others. We will also cash your cheque upon receipt. We will email you the receipted invoice- please keep it safe in case there are any queries later.
We changed our policy to fall in line with new legislation that came into effect on 1st December 2011 regarding protecting credit card details on the internet. Every company that has an online payment facility is affected by this legislation.
Anyone cancelling their place or someone who does not pass on the day, will receive a full refund. See our Terms & Conditions for more details.
Most people pass, so do look on the bright side – but should you not pass you will be invited to come back on the next course at a nominal cost to cover expenses. Please accept the decision of the vet with dignity - it's normally just a case of nerves getting the better of you on the day and you will probably pass with flying colours next time. Some implanters who failed the course first time are now the busiest chippers out there!
No. We keep a record of all ‘No Shows’ and each new registration is checked against that list. Sorry, but this is a strict rule without exception. You will be issued with a refund less a 10% handling fee.
Contact us on 01962-813 554. If you need another certificate there is a £10 admin charge (includes production of a new certificate, signatures, postage and vat). If you simply need confirmation that you have been trained by us, for insurance purposes for instance, we can send you a letter and of course, there’s no charge for that.
Yes, currently it is a 50% reduction however this may change. We require your full organisation details when you register- with a contact number. We cannot take more than two students from any one rescue for any one course- the course becomes unviable for us if the majority are paying the rescue rate. We do require proof of status. If you claim to be from a rescue and you are not, we will revoke your Implanter Code and inform Petlog of your new status.
We need the name, address and telephone number of your rescue. We offer a discount for genuine rescues and this is offered in good faith - we make checks. We take this extremely seriously because we subsidise rescues to help them raise funds for genuine purposes.
We teach in agriculture / animal care colleges and they have students from 16 - 19 years -so the minimum age to attend our training course is 16 years of age. We know it depends on the maturity of the particular person but we have to draw a line somewhere - so it's at 16 years of age.
17 June 2010 - The Royal College of Veterinary Surgeons has advised us today that only vets or VN's under supervision may microchip docked puppies. Unfortunately there was was some misinformation circulated which was incorrect. If you have any questions relating to docking please call the Royal College of Veterinary Surgeons - 0207 222 2001 - and ask for 'Professional Conduct'. You can give your details or remain anonymous. They are very helpful.
If you bring along dogs please do bring an Observer too - they can walk your dogs and keep them in the shade. Do not leave dogs in vehicles in the hot weather even with the windows down. Small dogs in pet containers, plus cats and small furries can come inside the hall to form a 'creche'. Just ask the tutor for the designated area. We prefer you to cancel your place than risk any injury or discomfort to your pets on a hot day.
The Universal scanner reads ALL known microchip protocols for pets including those from USA and encrypted chips. The Standard PetScan reads the chips used here in Europe (FDXB and A).
Yes. In fact, it’s a good idea if you are a breeder and wish to know who’s who in the litter. It’s also ideal if you are travelling and want to make absolutely sure you’re not going to be delayed or worried at the port of entry. We sell three types of scanner.
Normally, pocket scanners have short read distances to the chip, so the actual distance (not just the manufacturer's claim) should be anywhere between 5 and 8 cms which is within the optimum distance of reading a chip that just under the skin.
We sell a couple of scanners that are ideal for reading the microchip inside a horse – try the PetScan. The PetScan will read FDX-B and A. These scanners are good for pets and of course your riding saddles – see www.chips4Tack.com and www.chips4Fish.com
Yes! We supply all sorts of scanners for bespoke applications– we supply lots of zoos in the UK- including underwater projects such as fish, oysters and coral. If you have a query just contact us - 01962 813 554.
Yes, change the 9-volt battery. Only use alkaline batteries never zinc. Also, scanners don’t like freezing or damp conditions. They don't like to be used next to computers or TV's either. Scanners have a one-year warranty but in our experience they last a lot longer than that. But they do die eventually. If your scanner is acting up intermittently then it may be time to replace it.
You can try and dry it out (NOT on a radiator or in an oven) but in natural room temperature and wait until it's fully dry. Placing it in a container packed around with dry rice will help. Scanners don’t like the rain, being splashed or being dropped into puddles etc, so you might have to replace it. If you suffer from butter fingers think about buying a scanner with a wrist cord (try the PetScan) or use it inside a see-through poly bag to protect it from the rain.
It’s a rarity to get a scanner returned to us - for any reason. All scanners have a one-year warranty in any event.
If you are in mainland Europe we charge the same as in the UK – we send your scanner by AirSure, so that it is traceable. However if it's outside an AirSure area, we will make enquiries and quote you the postage and packing.
Please visit your local pet store to buy another one. If you wish to have the Petlog 24/7 number engraved on it - it is 01296 336 579.
No. Please contact the supplier of your microchips.
By law a sharps box must be incinerated. You are unable to do this, so please make enquiries with your local council to ask if they offer a sharps drop-off or pick-up service. Alternatively, you can ask any company or clinic who are dealing with needles if they can take yours for disposal. They may ask for a small fee to do this. You can buy a replacement sharps box from a chemist.
We require your implanter code. Thats it. Best to phone the first order through, we will confirm your code and thats it.
Yes!! Get to know your local Crime Prevention Officer. Every mobile phone has a camera - learn how to use it. Erect signs on your property stating your animals are microchipped and therefore traceable (we sell these signs). Alert your council if you see an unusual community setting up in a caravan site or in a waste ground area. Be vigilant. Remember, no one cares about you or your property or your animals as much as you do. It is sometimes tempting when things get furious - but never put your life at risk for a pet - stay calm - you can always do battle another day.
Yes, we now sell the 8mm MINI chip – made by Trovan in Germany - so the quality is built in. Implanters can choose to continue using the regular 12mm chip (the regular chip has been implanted into millions of animals - super large and also super tiny) or to change over to the MINI chip. Using either one, you can have confidence that any ISO scanner, provided it is functioning properly, can read them without any problem. In fact the read range of the new Trovan MINI chip has impressed us so much that we have no hesitation in recommending it for all companion animals (dogs, cats and small furries). Note: There is a VERY small difference in the read-range between the two chip sizes - however we think it still prudent to use the Regular 12mm if you are implanting chips into pets that have really high tufted fur such as the St Bernard, Old English Sheep Dog, Japanese Spitz, Samoyed etc.
VERY IMPORTANT - Only use the MINI chip with the MINI chip (shorter barrelled) implant gun - do not use with the regular gun because the MINI chip has a new slimmer and shorter needle.
Scanning techniques have always been incredibly important. Remember to hold the reading ‘hot-spot’ on the scanner so that is touches the fur and scan SLOWLY - always have a fresh spare Alkaline battery to hand - never use Zinc batteries.
We are always updating the FAQ’s.
Last updated: December 2014