Terms and Conditions
Terms and Conditions
Use of the www.pet-detect.com a.k.a. www.microchipping.com site,www.pet-detect.com is offered to you free of charge for your personal use and is subject to these Terms and Conditions. By using www.pet-detect.com you consent to be bound by the following Terms and Conditions. Please check these T&C's on a regular basis because they do change to reflect any new product,service or legislation.
Disclaimer: Biotope Ltd trading as petDetect, together with all of its associated companies and brand names, does not employ or endorse the microchip implanters that may be named or listed on our web site, and Biotope Ltd are not responsible for any work carried out by any microchip implanter. Our recommendation is for you, as a pet owner, to do your own Due Diligence regarding anyone that you engage as an Implanter.
Please note that these Terms and Conditions do not affect your statutory rights.
We may occasionally make changes to our Terms and Conditions. If this concerns you, you are advised to check the current Terms and Conditions prior to every purchase. If you continue to use www.pet-detect.com after the date of a change in our Terms and Conditions, your use of www.pet-detect.com indicates your agreement to be bound by said new Terms and Conditions.
To buy microchips
To register to use petDetect microchips you must have a valid Implanter Code issued to you by petDetect or another recognised training company, and must ensure that your details held by us are correct and complete at all times.
By agreeing to our Terms and Conditions and registering, you will automatically be signed up to our newsletter, which is sent out approximately once every 12 to 18 months. If you do not wish to receive the newsletter, please unsubscribe from the link in our newsletter or send us an email with 'unsubscribe' in the subject line.. The newsletter keeps you up to-date with industry news, government moves, tips and tricks. We hate SPAM as much as you do and we will never ever sell your details to a third party.
Copyright and intellectual property
The content of www.pet-detect.com aka www.microchipping.com may be protected by copyright, trade marks, and other intellectual property rights. You may retrieve and display the content of www.pet-detect.com on a computer screen, store such content in electronic form on disk (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, NON-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.pet-detect.com without written permission from Biotope Ltd.
Although Biotope Ltd trading as as petDetect strives to offer you the best service possible, Biotope Ltd t/a petDetect makes no promise that the services at www.pet-detect.com will meet your requirements. Biotope Ltd trading as as petDetect cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it via email to email@example.com and we will correct the fault as soon as we reasonably can.
Your access to www.pet-detect.com may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Biotope Ltd trading as as petDetect will attempt to restore the service as soon as it reasonably can.
Biotope Ltd trading as as petDetect's liability
www.pet-detect.com is provided by Biotope Ltd trading as as petDetect without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
www.pet-detect.com provides content from other Internet sites or resources and while Biotope Ltd trading as as petDetect tries to ensure that material included on www.pet-detect.com is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Biotope Ltd trading as as petDetect will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.pet-detect.com. If Biotope Ltd trading as as petDetect is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of www.pet-detect.com with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of www.pet-detect.com
- unsuitability, unreliability or inaccuracy of www.pet-detect.com
- inadequacy of www.pet-detect.com to meet your requirements
- palpable errors in our price lists - the offer of goods for sale at prices that are incorrect will be withdrawn by petDetect without condition or recompense.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to using www.pet-detect.com.
“We do not store credit card details nor do we share customer details with any 3rd parties”
Our acceptance of an order takes place on receipt of the order, at which point the purchase contract will be made and you will be charged for your order unless the item you have chosen is out of stock or there is an incorrect price listed (see above clause - palpable error). If an item has been listed for sale at a price that is incorrect, and once we are made aware of the incorrect price, we will endeavour to rectify the error within a reasonable time-frame but no longer than 24 hours. We reserve the right to void the sales contract if the item listed is palpably incorrect.
TRAINING COURSE FEES AND REFUNDS
We take payment for our training courses at the point of registration. If you do not pass on the day, or if you do not attend even though you registered, If you cancel at less than 7 days notice, we will not consent to a full refund.
If you pay by cheque we will cash the cheque upon receipt, and we will apply the same refund policy to cheques. For those paying by cheque, we will hold your place on the course open for 7 days, so that you can send us your cheque. If we do not receive your cheque within 7 days of your registration, you will lose your place on the course. We are not obliged to remind you to send your cheque. All payments received will be acknowledged by an emailed receipted invoice. If you do not provide an email we will post your receipted invoice to you. Please keep a copy in case there is a query at a later stage.
Third Party Websites
As a convenience to our customers, www.pet-detect.com includes links to other web sites or material which are beyond its control. Biotope Ltd trading as as petDetect is not responsible for this external content, or for any other web site outside of www.pet-detect.com.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
Non Payment of the Training Course Fee
If we are unable to obtain payment for your training course fee, we reserve the right to withhold your Implanter Code.
We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.
All prices shown on www.pet-detect.com do not constitute an offer to sell - until we formally accept your order your placement of an order will constitute simply an offer to purchase. We will confirm your place on our Training Course in an email - your registration for the course is not confirmation in itself - please wait for an official and separate confirmation.
Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering further stock from them. In the event that this occurs, or in the event of a pricing error, howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices are displayed in pounds sterling (£), and VAT and postage are shown where applicable.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. You can also select to have the item removed from your order if you do not wish to accept an alternative product - should one be available.
Substituted lines will normally be of identical or higher value than the original item ordered. In cases where the replacement item is of differing value, you will be charged the lesser of the two prices. Where a change to your order contents occurs, you will be notified by email or telephone. If it is impossible to substitute an item, we will remove the item from the order and deduct the item price from the total order cost accordingly.
If you are unsatisfied with the choice of substitution, please advise us by emailing us at firstname.lastname@example.org as soon as possible and we will attempt to rectify the problem within reason. Please note that we aim to dispatch your order as soon as possible. For most orders placed Monday to Friday this will mean same day dispatch. We can make alterations to your order up to the point of dispatch, however, once dispatched any changes to your order will have to be made via our standard returns process (below).
Acceptance & Contract
There will be no Contract of any kind between you and Biotope Ltd trading as as petDetect unless and until Biotope Ltd trading as as petDetect actually dispatch the goods to you. Your order is an offer to buy from Biotope Ltd trading as as petDetect, and not an offer for Biotope Ltd trading as as petDetect to sell to you. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you - without giving any reason. At the moment that the goods are dispatched (and not before), a Contract will be made between you and us. The 'Title in all Goods' supplied remains with Biotope Ltd trading as as petDetect until fully paid. This means Biotope Ltd trading as as petDetect own the goods until you have paid Biotope Ltd trading as as petDetect in full.
Our web site is as secure as possible, and we comply to legislation to ensure it’s security, however any breach of security or fraudulent activity concerning your credit card details or personal details is out of our control, and we cannot be held responsible, culpable, or negligent in any way whatsoever. Please do not use our web site to purchase products if you feel it is not secure. You can always call us to place an order - 0207 483 1118.
Orders must be £5.00 or over (includes p&p and vat) if paying by Paypal or credit card.
The 'Title in all Goods' supplied remains with Biotope Ltd trading as as petDetect until fully paid. This means Biotope Ltd trading as as petDetect own the goods until you have paid Biotope Ltd trading as as petDetect in full. Biotope Ltd trading as as petDetectmay at its discretion employ a Debt Management Company in order to secure full and complete payment of goods if it deems necessary.
All our deliveries are carried out using the external carriers of either Couriers, Parcel Force or Royal Mail depending on the choice. As such we are subject to their terms and conditions. We may change these companies without notice.
Once your order has been received by us, we aim to dispatch your goods within 3 business days (Mon-Fri) although we will try our best to make this next day delivery. However dispatch is subject to stocking levels, and for certain items such as bespoke scanners there may be a long lead-time. In such cases we will contact you for further instruction.
Once we have dispatched your goods, you should normally receive them within the time-frame of the delivery type chosen. However, while we maintain a close relationship with our delivery companies, and will attempt to rectify any delivery problems as soon as reasonably possible, the operation of the delivery companies we use is outside our control. Time of delivery shall not be subject to any contractual obligation, and Biotope Ltd trading as as petDetect does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself, Biotope Ltd trading as as petDetect accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with Biotope Ltd trading as as petDetect, or refuse the delivery. Returns should be made using the instructions below.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full, due to circumstances beyond our control.
Delivery will be made to the address specified by you on the completed order form - with the exception of overseas orders where the goods must be sent to the card holder's address only. We reserve the right to charge for any extra carriage costs incurred should the incorrect address by entered on your order. Until dispatch of your order please contact us to amend or add any delivery details.
Please note that Biotope Ltd trading as as petDetect will not be responsible for any lost or damaged parcel as a result of incomplete or inaccurate address supplied to us by you or your colleagues.
Biotope Ltd trading as as petDetect can only be responsible for delivery to an address that has been registered with Royal Mail (www.royalmail.com). We cannot guarantee delivery to any address that is not registered with The Royal Mail.
If you instruct the courier or postman to leave your parcel in a specific location within your home grounds or with a neighbour, and the item is subsequently stolen or cannot be found or located, Biotope Ltd trading as as petDetect cannot be held responsible under any circumstances if we were following your delivery instructions, and will not replace the goods without further full payment.
Our couriers deliver to 95% of the UK with only 5% being deemed by them as 'A Remote Area'. We may have to dispatch your order by another means if your address is deemed A Remote Area. Delivery may take longer if this is the case and we cannot be held responsible for this delay.
The 'Title in all Goods' supplied remains with petDetect until fully paid. This means Biotope Ltd trading as as petDetect own the goods until you have paid Biotope Ltd trading as as petDetect in full.
Refunds and Returns
Biotope Ltd trading as as petDetect operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 7 working days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error.
This policy does not extend to any items which have been used or damaged by the receipient, and also does not include the refund of services carried out by Biotope Ltd trading as as petDetect as part of your contract (i.e. postage or handling costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.
After the 7 day period we will be more than happy to accept items for return in any of the following cases:
- The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you would prefer. If you require a replacement, we will wait to receive the faulty item from you before dispatching a new one.
- The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
Items for return must fulfil the following criteria:>
- The item returned must be in pristine and re-saleable condition.
- The item returned must be accompanied by a copy of the delivery note or receipt or proof of purchase.
- A Microchip scanner that has been on loan for an agreed period can be returned to Biotope Ltd trading as as petDetect as per the verbal hire agreement. There are no document contracts - the loan period can be one or two weeks and a refund (less the hire fee and courier costs both ways) will be issued only when the scanner is returned to Biotope Ltd trading as as petDetect in pristine condition. A receipted invoice for the full amount of the scanner will confirm the verbal hire agreement between the parties. If you wish to hire a scanner we are happy to assist - if you wish to hire a scanner that has a document contract please seek the services of a Hire company.
Items supplied to customers should be returned in their original packaging if possible or packing supplied to you by Biotope Ltd trading as as petDetect and re-packaged in padded envelopes or sturdy boxes and sent to:
- Biotope Ltd trading as as petDetect
- Unit 2, Barfield Close
- Bar End
- SO23 9SQ
Please be aware that if returning needles you MUST take extra care in packaging them so they do not pose a danger to anyone who might handle them.
You must contact us before returning any item. Items returned without our knowledge will be refused.
Please also note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method such as Royal Mail Special Delivery. Ensure your details are clearly available so that we know who has returned the item.
Provided the conditions above are met Biotope Ltd trading as as petDetect will refund the item(s), and postage where applicable.
Please note that returns are accepted at the discretion of theBiotope Ltd trading as as petDetect. If any goods are returned which do not adhere to the above policy, then we reserve the right to impose a charge proportionate with the costs of processing the items re-sale. Refunds will be given in the same tender type as the original payment.
Please allow 28 days (in addition to the delivery time) for the return and refund to be processed.
Terms of Payment and Outstanding Debts
Our terms are strictly payment with order - except where we have agreed 30 days on invoice.
The 'Title in all Goods' supplied remains with petDetect until fully paid. This means petDetect own the goods until you have paid petDetect in full.
Very Important Notice
Any invoice outstanding beyond the agreed period, unpaid cheques or declined credit cards for training courses and / or goods, will at our discretion, be referred to our Debt Collection Agent, Daniels Silverman Ltd, and will be subject to a surchrge of 20% of the invoice total, plus VAT, to cover the collection costs incurred. This surcharge, together with all other charges and legal fees incurred, will be the responsibility of the customer, and will be legally enforceable.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and Biotope Ltd trading as as petDetect ignores this, Biotope Ltd trading as as petDetect will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Biotope Ltd trading as as petDetect shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
The businesses that these Terms and Conditions apply to are all part of Biotope Ltd trading as as petDetect and are known as: Chips4Fish, Chips4Tack, petDetect, pdpet-accessories, Microchipping.com, ZooChip, PetChip and VetChip.