Privacy policy updates

As part of our commitment to protect your personal information and data for individuals connected with your business, we are in the process of updating our Privacy Policy.

New changes in the law came into effect on 25th May 2018 and so we are updating our privacy policy to be fully compliant with new GDPR legislation.

We take our responsibilities under GDPR seriously. That’s why we have embarked on a programme to identify which measures we needed to implement and become fully compliant with GDPR regulation. Here is a quick summary of the process we are going through for GDPR compliance:

·       Carrying out a comprehensive GDPR audit assessment.

·       Implementing an internal GDPR process plan to ensure all of our staff are aware of what GDPR requires and how it impacts their day-to-day roles.

·       Conducting a data-mapping exercise to discover where all information within our organisation sits.

·       Reviewing key third-party vendor arrangements to make sure all information is stored in a compliant way and easily accessible.

We will post our updated Privacy policy here in the coming weeks, but if you would like to speak to us about our new policy, please contact us on: 01962-813554

Privacy Policy

This privacy policy sets out how Biotope Ltd. T/A petDetect uses and protects any information that you give Biotope Ltd. T/A petDetect when you use this website. Biotope Ltd. T/A petDetect is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Biotope Ltd. T/A petDetect may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


We may collect the following information:

        • name

        • contact information including email address

        • demographic information such as postcode, preferences and relevant interests (eg. dogs, exotics, horses, vet or implanter)

        • Implanter Registration number

Depending on what you are registering for, additional information may be collected from you.

We may also collect and process information provided by you at the time of posting material to the Website, as well as details of your visit to the Website (including, but not limited to, traffic data, location data, weblogs and other communication data), and the resources that you use. Further, if you contact us, we may also keep a record of that correspondence.


What we do with the information we gather

        • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

        • to use in a lost and found and reunification situation;

        • in this context as you know for backtrack systems we supply your Implanter number and postcode to petlog when registering microchips for backtrack

        • to be compliant with any relevant legislation including all compulsory microchipping regulations;

        • to ensure that content from the Website is presented in the most effective manner for you;

        • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

        • any such contacts will incorporate an ‘opt out for further contacts’ option

        • to allow you to participate in interactive features of our service, when you choose to do so, and to notify you about changes to our service.


Finally, for those Implanters trained by petDetect or its predecessor pet-detect we hold the ONLY record of your registration as an Implanter. We will always retain this, but without your consent we will never contact you.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data protection
petDetect complies with the Data Protection Act 1998 ("the DPA"). For the purposes of the DPA, petDetect is the data controller for the personal data collected on the Website. We are also compliant with GDPR and in the midst of a detailed review.

petDetect does not sell, share or transfer this information except as set out in this Privacy Policy.

We use up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

petDetect uses Petlog for its microchip registrations, Petlog is compliant with ISO27000 information security standards. petlog is fully comoliant with GDPR.

The DPA gives you the right to access details that we hold about you. Your right of access can be exercised in accordance with the DPA. A small fee may be payable in respect of any access request.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You will always have the option to opt out

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Unit 2, Barfield Close, Bar End, Winchester, Hants, SO23 9SQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

By registering your business in the Find an Implanter section, you consent to the collection and use of your information in the manner set out above.

We need to keep the list up to date and ask people to check their entries, if these are not up to date you lose business and our service loses credibility. Hence we regard your entry as opting in to reminders at least. We hopo that you will agree to receive the occassional newsletter and marketing email (we hate these as much as you do), there are important things happening around microchipping which you need to know, and we will also be offering discount codes from time to time.

You will be requested to give us permission to contact you from time to time.

The Website may, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to Privacy Policy
Best practice is still developing for internet internet and data privacy . We therefore reserve the right to revise this Privacy Policy at any time. If this Privacy Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Your Rights

You have the right to request a copy of any information that we currently hold about you, or indeed to ask us to delete you. Since Implanter records are essential to return dogs to their homes, we will not delete you but will hide your details except for our searches.

Biotope t/a petDetect, Keanter, Stoke Charity Rd, Kings Worthy, Winchester, SO23 7LS

Phone number 01962 813554 or use our Contact Us page, or send an email to

Other Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

PetDetect's own products are kept in stock to make dispatch as fast as possible. Generally, orders placed before 12.00pm (Mon-Fri) will be dispatched First Class the same day.
Our new implanter-search service is free for participating implanters and free for owners to lookup.
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